Frequently Asked Questions
Everything you need to know about your gear and your ride.
What is the typical shipping time for Cognative MTB® orders?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping varies based on destination and customs processing.
How do I determine the right size for jerseys and technical apparel?
We provide a detailed size chart on every product page. Our apparel is designed with a 'trail fit'—not too baggy, but with enough room for body armor or movement. If you are between sizes, we recommend sizing up for a more relaxed fit.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items in their original packaging. Exchanges are free for domestic orders to ensure you get the perfect fit for your next ride.
Are Cognative MTB® products covered by a warranty?
Yes, we stand by the quality of our gear. We offer a limited warranty against manufacturing defects in materials and workmanship for one year from the date of purchase.
How should I care for my technical mountain bike apparel?
To preserve the technical properties of the fabric, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid bleach and fabric softeners, as they can damage moisture-wicking treatments.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.